Sunday, May 6, 2012

Customer Service

Blogger is Brand New!! It's been awhile since I've been gone and look at that- blogger's gone and changed on me. Anyways, so sorry for the long time, no see! Life is busy as a law student and I am sure I will fade again once again when the bar prep starts in a few weeks.

Anyways, I was inspired to write a post about good customer service. This is because earlier this week a lovely buyer of mine noticed that a package was not received by when Delivery Confirmation said it had been. Of course, as a seller I was worried I was out some money- after all I had sent it. But, as a buyer often myself I trusted her, asked her to check around and offered to remake the necklace. Luckily the customer found the necklace in some mail her Mom had picked up. But, it was a good lesson for me to make sure I am providing the best customer service I can.

Luckily, my products are relatively cheap to make and ship, so if I had to re-send it would be certainly hardly be a loss. If I had to refund, maybe. But, I must always remember that the customer is right. When someone leaves a transaction feeling good about it- they are going to rave about the product and hopefully, give shout outs to my shop as well.

 I was also inspired because just earlier today I ordered some knitting needles (I'm full throttle back into crazed sock typical!) on eBay. I panicked when I realized I ordered the wrong ones from the shop and promptly ordered the right ones and emailed hoping to cancel the earlier order. The shop - handsomefibers, - immediately emailed me and canceled the payment, and the transaction! It was so quick and effortless. Another example of excellent customer service.

 It's hard to know when to draw the line with customers but something one of my first bosses (at a knitting store no less) taught me is that the customer is always right! The shop can take a hit monetarily, but making the customer happy will always be beneficial in the end! Have a happy Sunday!!!

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