Update & Holidayze!

Hello all! So I haven't updated in a while... I've moved to Flagstaff from San Francisco, and started a new job which is crazy busy!!! This is probably why the shop has such little stock, though I'm working on that!

Also, I took the CA bar exam in July... and I'm taking AZ in February! So busy. Anyways, just an update to say-- I'm still here!!

I'm working on making more stuff and getting it uploaded to the shop in time for holiday shopping. Busy! Here's a new listing!

Southwestern Dangles

Customer Service

Blogger is Brand New!! It's been awhile since I've been gone and look at that- blogger's gone and changed on me. Anyways, so sorry for the long time, no see! Life is busy as a law student and I am sure I will fade again once again when the bar prep starts in a few weeks.

Anyways, I was inspired to write a post about good customer service. This is because earlier this week a lovely buyer of mine noticed that a package was not received by when Delivery Confirmation said it had been. Of course, as a seller I was worried I was out some money- after all I had sent it. But, as a buyer often myself I trusted her, asked her to check around and offered to remake the necklace. Luckily the customer found the necklace in some mail her Mom had picked up. But, it was a good lesson for me to make sure I am providing the best customer service I can.

Luckily, my products are relatively cheap to make and ship, so if I had to re-send it would be certainly hardly be a loss. If I had to refund, maybe. But, I must always remember that the customer is right. When someone leaves a transaction feeling good about it- they are going to rave about the product and hopefully, give shout outs to my shop as well.

 I was also inspired because just earlier today I ordered some knitting needles (I'm full throttle back into crazed sock knitting...so typical!) on eBay. I panicked when I realized I ordered the wrong ones from the shop and promptly ordered the right ones and emailed hoping to cancel the earlier order. The shop - handsomefibers, - immediately emailed me and canceled the payment, and the transaction! It was so quick and effortless. Another example of excellent customer service.

 It's hard to know when to draw the line with customers but something one of my first bosses (at a knitting store no less) taught me is that the customer is always right! The shop can take a hit monetarily, but making the customer happy will always be beneficial in the end! Have a happy Sunday!!!

Avid Team Giveaway

Hello all! Very exciting news- I'm getting very involved with various giveaways to increase exposure and OF COURSE make more Etsy and Blogger friends!

This is one VERY exciting and an awesome opportunity. If you leave a comment on this treasury, you get the chance to win the WHOLE thing!!! 16 items! How crazy is that?!?!

Here is the link: Avid Team Treasury Giveaway

Here is a picture of the treasury! Make sure to comment!!

'Comment to Win this Entire Springtime Treasury from Avid Team!' by AlexiaViolaNapa

We're welcoming spring with a wonderful SPRINGTIME TREASURY GIVEAWAY! Simply leave a comment in this Treasury and you will be entered in a random name drawing that will happen on March 1, 2012. Winner will be contacted here on Etsy.

RESERVED - Purple Fabric Flo... CoolWaterGems $32.00	RESERVED - Beaded Hoop Earri... AlexiaViolaNap... $32.00	RESERVED: Silk Scarf. Octopu... TheSilkMoon $40.00	BOGO SALE - Make a Wish - Da... SweetMomentsCa... $16.00
RESERVED Free giveaway item ... addazing $14.00	RESERVED- Lime and White Cot... ellalu $11.00	RESERVED - Early Springtime ... LKSoriginals $25.00	RESERVED for AVID TEAM Givea... elysiacrafts $7.00
Reserved - Personalized Gree... DontPanicDesig... $18.00	Throw Pillow - Cherish - RES... LifesSimpleMom... $26.00	RESERVED- Nature's Beaut... RKRcreations $5.00	Earrings blue sparkle stud w... starlightwoods $16.00
RESERVED - Everyday necklace... Daniblu $15.00	RESERVED for Treasury Giveaw... QVintage $8.00	Lucky to Love You Printable ... punkerdodesign... $1.75	RESERVED Avid Team Giveaway KittyKatGlassD... $36.00

Treasury tool by Red Row Studio.

Etsy Love!

So I'm trying to find ways to promote my shop. I sent along a message to the lovely Amy Donda of Amula.

She sent a bunch of helpful information about blogging, giveaways and other different ideas to promote my shop. I'm going to look into them, but of course in a slow fashion due to life and law school!

I thought I'd give her a great shout out on my blog though because her designs are just BEAUTIFUL!

 Magical Fairy Door Necklace

Definitely one of my favorites. So whimsical and lovely! 

Picasso's Art Necklace

Clearly, I'm in a necklace mood, but I just love these. Check out her shop for more beautiful pieces and some great deals on beautiful handmade earrings. 

Anyways, look out for more updates on other things I'm doing to promote, promote, promote! 

Also, look for pictures of Portsmouth, New Hampshire this weekend! Having a lovely stay there with my beau, and it looks just beautiful! 

TT TEAM Featured Seller!

Hello all!!! So today I am the TT TEAM featured seller! This is very exciting, and means I have lots of exposure for my shop, blog and facebook!

Here is the thread on TT Team's discussions:

TT TEAM FEATURED SELLER!


I've also listed a bunch of new items:

These are new Blue Cluster Earrings
Blue Cluster Earrings!

These are new "Femme Skulls" as my roommate called them. I thought it was cute and the name stuck! 

Femme Skulls

Copper Goldstone dangles- hand wire wrapped! 

Goldstone Copper Dangles

New Item!

So I've been trying to work on my photography- really hard because I have horrible natural light where I live! Very frustrating. I brought my camera into school today but sunshine= shadows!!! I've printed a tutorial on photography from Etsy, and will watch some videos tonight. All I can hope for is an overcast day I think. It's so much easier to take photos in foggy San Francisco!!

Anyways- I've listed an item I had previously forgotten about. A fun pair of crazy cluster earrings. I had taken these photos in SF- I can't get over how easy the lighting is there. Anyways, here it is!

http://www.etsy.com/listing/90231030/cluster-earrings-angel-wings-earrings